Hyundai Motor Group introduces advanced DAL-e humanoid robot for automated customer service when purchasing a Hyundai vehicle.
In the era of Covid-19, many car buyers (and other goods too) are looking for contactless shopping options. And some automakers are doing everything in order to provide them with such an opportunity. For example, they offer online shopping and contactless delivery services. But in Hyundai decided to go even further and created a special sales robot.
DAL-e is a "highly advanced customer service robot" with artificial intelligence that will now operate at the Hyundai Motor Showroom in Seoul. So far, only in test mode. And if everything goes smoothly, the DAL-E will be used in other Hyundai and Kia showrooms in South Korea, after making any adjustments that test use will reveal the need for.
The name DAL-e stands for "Drive you, Assist you, Link with you-experience" - a pun that is difficult to translate, the meaning of which can be roughly translated as "Guiding you, helping you, understanding you." And it is clearly not by chance that it is consonant with the name of the cleaning robot WALL-E from the famous Pixar movie. Little is known about the technical characteristics of the android. Hyundai says only that the robot is built on the basis of the latest achievements in artificial intelligence, uses a face recognition system, as well as a communication system based on a kind of “language understanding platform”.
DAL-e is expected to provide Hyundai customers with a more enjoyable experience than other robots used in retail. At the same time, the developers intend to constantly improve their offspring, making it more and more understandable and courteous.
The robot itself has a height of just over a meter and a width of about half a meter. He has large eyes and a touch screen on his chest used to display information and enter commands. DAL-e can speak and understand human speech. He also knows how to connect to a large screen located in a car dealership, using wireless networks for this. To move, he uses wheels located at the corners of the body and capable of turning at any angle.